Frequently Asked Questions
Expert answers to your beauty and skincare inquiries.
What is the Bluemercury return policy?
We want you to love your purchase. If you are not completely satisfied, we accept returns of new or gently used products within 30 days of purchase for a full refund to the original payment method.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status by logging into your Bluemercury account.
Do you offer free shipping?
Yes, BlueRewards members receive free ground shipping on all orders. For non-members, we offer free standard shipping on orders over $100.
Are the products sold on your site authentic?
Absolutely. Bluemercury is an authorized retailer for every brand we carry. We source all products directly from the manufacturers to ensure 100% authenticity.
How do I join the BlueRewards program?
You can join BlueRewards for free by creating an account on our website. Members earn points for every dollar spent, receive a birthday gift, and enjoy exclusive access to sales.
Can I get beauty advice or product recommendations?
Yes! Our Beauty Experts are available for virtual consultations. You can also visit any of our neighborhood stores for personalized skincare and makeup recommendations from our staff.